Casino.com is one of the most famous online casinos in the world, not least because of the ideal web address. The casino, which is best known for its Playtech games, is part of the Mansion group, which includes a total of four online casinos. Casino.com has been online since 2007 and has made many changes to players and customers over the years.
In 2017, the design was completely changed and now convinces with a fast and user-friendly interface. For a while, German customers could not access the online casino, which is possible again since October 2017. Noteworthy is the customer service and VIP service of Casino.com, one of the best in the industry.
What the online casino Casino.com still has to offer, we have summarized in our detailed report.
Free games without deposit and up to 400 € new customer bonus
New clients are treated like royalty when they sign up at Casino.com. There are 20 free spins without deposit for the registration and for the Age of Gods slot machine, which must be used within a 24-hour period.
Then you can take advantage of the new customer bonus of 100 percent up to 400 euros from a minimum deposit of 20 euros. The welcome pack includes another 180 free spins, also for the Age of Gods slot machine. The free spins are not immediately written well, but to 20 pieces each on the following days.
As far as the terms of wagering are concerned, you have to differentiate between your bonus credits and winnings from free spins. Who uses the free spins for the slot machine Age of Gods, must implement the profits faire 20 times. However, if it is about the new customer bonus, the bonus amount must be converted 40 times. Slot machines and scratch cards contribute 100% to the sales conditions, but you have to look more closely at all other games. Table games and card games count for a maximum of 25 percent, but depending on the game, once again significantly less.
Bonus Actions & Deals
Casino.com is known for its additional additional promotions after the new customer bonus. On the supply side, there are always the latest bonus promotions such as reload actions, free spins and more. These are usually held daily, so you can reward each day in addition. A peculiarity of Casino.com is that you have to sign up for the actions explicitly, otherwise you can not use them or its free games and the like does not receive.
A Tip from Us Casino Insiders: If you intend to deposit a larger amount, you should contact the customer service, because Casino.com is one of the generous online casinos who like to have a special bonus for their customers.
The Mansion Group holds a license from Gibraltar, where the company is also based. The license from this UK offshore area means the highest levels of safety and player protection, and so there are numerous guidelines and guidelines to be followed to obtain a license here.
The site itself is secured by SSL encryption, which also applies to all sent and received data. Thus, all personal data and payment details are protected from access by third parties and inaccessible. The Mansion Group is also part of the GBGA, which is mainly responsible for online casinos in Gibraltar and is responsible for ensuring that everything is regulated and run in the spirit of player safety.
Solid selection of payment options at Casino.com
At Casino.com Casino, there are numerous ways to deposit your money into your casino account. These include Visa, Mastercard, Neteller, Skrill, Sofortüberweisung, GiroPay or Paysafecard, just to name a few options. If you are logged in, you will see the entire palette with detailed explanations.
For players from the UK is also PayPal as a payment option, which is not the case with players from Germany, but as soon as that changes, there is an immediate update.
To withdraw from Casino.com, you must first submit the account verification documents to verify your identity. You have to be careful here, which is the maximum amount per month, because here there is a limit for players, which, however, also depends on their own VIP status. Thus bronze, silver and gold players have to expect several days of processing time and a payout limit of 15.ßßß Euro, while VIPs can withdraw up to 30,000 euros.
- Bank Wire
- Diners Club
- Skrill – Moneybookers
- Visa debit
- Visa Electron
- Bank Wire
- Skrill – Moneybookers
- AUD – $
- CAD – $
- CHF – CHF
- DKK – kr
- EUR – €
- GBP – £
- HKD – $
- NOK – kr
- NZD – $
- SEK – kr
- USD – $
- ZAR – R
The Casino.com Casino is no longer a pure Playtech casino, but has now also NetEnt in the portfolio. This means especially games like the classic Starburst, Gonzo’s Quest or Divine Fortune. You have the opportunity to download the software or the so-called client, which is worthwhile of all for the frequent players, but generally runs the entire game experience more stable. However, it is not a problem to use the online casino in the browser.
Playtech and NetEnt are now among the best-known and largest game manufacturers in the world, giving them a huge portfolio of games of all kinds. In addition to the video slot machines, this includes one of the largest collections of scratch cards available casinoweit and for this reason alone is the number one point of contact for friends of Scratchcards.
Playtech and NetEnt also mean millions of dollars of progressive jackpots that can be hit here. Above all, for example, Beach Life or Gladiator. Anyone who is a fan of the Marvel Universe will also have the best chance of winning a life-changing amount with the comic slots. The progressive jackpot games are part of the Playtech network, which explains the amount of each jackpot.
As far as table games and card games such as roulette, blackjack, baccarat or video poker are concerned, you also have more than enough choice here with the most varied editions of the individual games. Casino.com has also added many additional filters and categories that are also needed to keep track of the size of the portfolio.
User-friendly, compact, own mobile casino app
With the new design of Casino.com also the mobile casino appearance was adapted. If you are one of the multipliers or would like to become one, you can also download the apps from the various stores.
Casino.com is known to move with the times, and this is especially true for the mobile casino. The own account, deposits and withdrawals as well as the games are in the center, which one can call up easily and fast. Again, there are the filters for the games that are available on the homepage to find his favorite games without much searching.
It’s also easier and faster to call out the social networks where Casino.com is represented, such as YouTube, Instagram or Facebook, via smartphone, tablet or iPhone. Tip: Stop by often, as many spontaneous actions are organized or announced here.
Nettech has now come to the software from Playtech, which also applies to the games in the live casino. The selection is huge, because of the table and card games blackjack, roulette, baccarat and various poker games there are many variations.
Unlike all other games on the Casino.com site, you can only enter the live casino if you’re signed in and have credit on your casino account. The live dealers themselves are superbly trained to communicate with via chat. The camera angles are also adjustable.
First class VIP customer service
Almost exceptionally good is the VIP program plus the VIP customer service of Casino.com
VIP becomes one, if one has collected at least 20,000 loyalty points and at least 2,200 euro deposited. The loyalty points are obtained by playing and depositing. If you want to achieve VIP Elite status, you’ll need to earn 50,000 points on your account, and have spent at least $ 17,500 on your lifetime as a Casino.com player. Once you’ve made it to the VIP Olympus of Casino.com, you’re a VIP for life and you do not have to make sure every month that your status is maintained.
There are many benefits to being a VIP at Casino.com. On the one hand, you have personal account managers who take care of every concern and are available around the clock. Furthermore, you can expect exclusive promotions and bonus offers as well as invitations to special events. One of the biggest benefits is having a higher deposit limit, a better conversion rate for loyalty points, and above all, a shorter turnaround time for higher payouts.
The customer service is actually the only point where there are deductions, because here many things were shortened. So the live chat has not been available for a long time, which until then was the fastest and best contact method. If you want to talk to the staff, you can do so by e-mail or telephone hotline, which is only toll free for UK players only. An overview can be found on the website. The customer service is characterized by competence, friendliness and speed in answer to the inquiries. The VIP service is from 3 o’clock in the morning until 7 o’clock in the morning not reach, but in the morning takes care of the incurred requests from the night.
Casino.com is represented worldwide and focuses primarily on the UK, Canada, Italy, Switzerland, South Africa and several other countries. Players from Germany were not allowed until October 2017, which has changed again and thus no longer presents legal problems for German players.
Those who are not sure should look into the terms and conditions or contact the customer service who knows exactly which players from which countries can and do not use Casino.com’s offer.
- Focus Markets
- Great Britain
- Excluded countries
- Virgin Islands (US)
The name Casino.com is program and so you get exactly what you expect. With NetEnt as another game provider, the number of games has increased significantly. As far as variation, progressive jackpots as well as table and card games are concerned, you will hardly find a better address!
Once again, mention must be made of VIP customer service, which in any case justifies achieving VIP status and is one of the best VIP programs in the industry. Clearly one of the best online casinos out there!